If Xfinity is using a third party are they paying that third party? We're now 13 days into March and I received the 90% usage notification. There is no benefit to Xfinity in solving the issue or they would. For my mother it started in September slowly increasing October was worse than September November we get the notification that she's almost over dating use December is on par right now at this time of the month she's near 700 GB when in all the years she's never even come close to using half she's never even come close to 600 GB a month so if it continues the way it is for December she's going to be well into the 1400s explain that. Tenorshare's software is not developed by or affiliated with Apple Inc. Not having stuff run automatically after watching a video. On one hand, I could just forget about it. We want to be sure to look into this for you! @XfinityAlishaHow soon should I expect a reply? Tenorshare 4MeKey: Remove iCloud activation lock without password/Apple ID. Ive been offered the unlimited plan SOOOOO many times now after trying to explain that nothing has changed here yet our data is way over! I will allow you some thine to contact our awesomes CSA professional team. One of the major changes I noticed with my families usage was streaming. Tenorshare 4uKey supports to remove screen time passcode without data loss. When she never even used 600 in a month. Even if you're not actively watching online content, the device could still be streaming, which counts toward your data usage. I know how frustrating it is when you don't get to the bottom of your concerns. Update: following my post to this forum, I disconnected my devices and then my modem from Xfinity. To send a Private Message, please click on the link https://comca.st/3rsEI2i to initiate a live chat. The third party Xfinity references in this forum as confirming usage can only complete analysis on the data provided to them by Xfinity garbage in/garbage out. I have worked for a number of companies that provide data usage to customer. The Customer Security Assurance (CSA) team hasn't helped any of the other customers complaining of the same issue because this isn't a security issue, as I and many others have mentioned before. I still can't figure out why I use so much data. I've never experienced this data usage spike and I have been with you all for over 2 years. November I still have about 300 gigs left to use. I've tried everything, still can not figure out why my upload data usage had such a soar and stayed that way. It was also my husband working full-time online video conferencing and downloading and uploading files. Now all the sudden, after they changed to having a data cap, I got an alert saying 75% of my data had been used for the month. Same is happening to me right now. But always on phone with them for a couple hours and nothing gets fixed. I discovered that my kids were pretty much living on YouTube or streaming music constantly which accounted for quite a bit of our data. Oh, no! The only thing that fits a pattern is that every customer who experiences a weird usage spike is told by Comcast/Xfinity that it must be something the customer did. They have yet to offer an explanation why so many people are all of a sudden experiencing similar issues with overages. https://corporate.comcast.com/stories/meet-our-digital-care-team. Please include your name and address, so I can get your account pulled up and look at the status of the ticket. Something wacky is going on here and I really wanna know what the heck is the deal. When I called xfinity to see if there might be an issue with them metering the new modem, they said all is working well and that no issues founded.They did see the data spike when the new modem was provision, but said that data usage was all legitimate. Errors and leakage do occur. Please make sure to provide your full name and service address. Step 3 - Then tap and open Data usage. Or even look into it. It may take a few minutes, please wait. I hope this was helpful! Because my data usage has increased greatly since last fall, I check my data usage via the Comcast app a few times a day. He finished installing my new modem and left. They are simply there to negotiate you into a different plan. They only give you one leeway month in 12 months. Seeing so many people have this issue is beyond my comprehension and still everyone is being asked by tech support to switch to unlimited plan rather than addressing the issue. I usually only use an average of 1 or 2 gigs a month. I cannot use their XFi app to further monitor devices on our network as I do not have any xfinity components in my network, nor do I want them. Cache vs. I am also experiencing this issue. Now click Start Standard Repair to repair the system. Not happy! Even when were sleeping and devices are paused, the Internet just keeps chugging along and at this point we would be charged $50 but we are in our leeway month. (Yes, that was sarcasm.) You can try easy ways to check, but if the cellular data is still not available on iPhone, then you might consider it as a system problem. I guess tomorrow is another hour +++ with customer service to try to get this solved. Can you please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter Xfinity Support in the To section. I guess I should have? In this way, data will not be lost. Here are some instructions on how to send us a PM in case you need them: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. We have also changed the resolution on our TVs to good instead of high. I have only used 356 GB from November 1st, to today, November 28th and I have the receipts to prove it. After I complained I never came close to the cap again until last month. I just spent 1.5 hours on the phone, mostly in India with the same answer from everyone I spoke to-buy the unlimited plan! Will I be alerted when I reach or exceed my data usage plan? This is correct. My kids are away and I was out and about most of the day. Is your iPhone using too much data? Good luck everybody!! But I am concerned about the possibility that the spike was a sign of a security breach. What is happening?. Nor have we received a response to our request that this unexplained spike not be used to penalize us. This helps a lot in monitoring your cellular data. ), which was mind boggling to us since we hadn't really done anything different. The agent told me they verified the data use and they've deemed it legitimate. Transfer WhatsApp between How do you explain so many customers having the exact same issue starting at the same time? So far we have had no luck getting any explanation. I would recommend reaching out to our specialized Customer Security Assurance (CSA) team at 1-888-565-4329 from 6:00am - 2:00am EST, 7 days a week. Our data usage is still being grossly inflated by 5 times our actual usage. Click that or follow this link: From there, click the 'New Message' icon. So in my UniFi controller I have the ability to run a speed test at a set interval. Is there something I could be missing? He indicated he only installs equipment. Then click the "New message" (pencil and paper) icon. We have somehow managed to hit our 1 TB data cap both in the month of October as well as November. Hello, @AnnV8 thank you for reaching out to our Xfinity Community Forum page! Ive historically used 125-200GB. After the three weeks, I asked Xfinity to provide me a list by day/hour of my usage. With the Comcast modem Im able to pause devices and I have paused anything that were not currently using or need access to. Fix the problem--it's on your end. Just adding another what the [EDIT] is happening to this thread. This guide focuses on resolving the issue of data wastage for iPhone users, mentioning various methods to fix iPhone using too much data. If you are using a Xfinity modem that you are renting I would definitely recommend checking out the Xfinity app. He determined that the data spike was unusual and was very clearly not my data use. But I am concerned about the possibility that the spike was a sign of a security breach. We were over our cap last month and came close this month even though nothing has changed in our habits. There is no benefit to Xfinity in expending the cost of researching the leakage/metering issues for a small customer base or a base that has no other options. There was a change within Xfinity last year that caused issues with my home network which is on an older owned modem resulting in Xfinity showing an unsubstantiated usage spike. Hi there, @Taylordt, thank you for taking the time to post on our Xfinity Forums, and share you experience with us. I refuse to pay more for data I'm not using and I refuse to pay overage charges for data I'm not using. A technician came to my home. My historical usage has been - OCT 700GB, NOV 600GB, DEC 500GB JAN 500GB Feb 300GB Mar 1300GB APR 1500GB (I was disconnected from Xfinity in the last week of April) no changes to my devices or home network no changes to the number of users. Im experiencing this exact same problem right now. Any other ideas of what might be making my data go crazy? Hi Lucas, thank you for reaching out to us here with this concern. Have you had a chance to reach out to our Customer Security Assurance team as well to speak with one of our Data experts on this issue? I had to pay more money for unlimited because of the lack of assistance and when I did call 2-3 times after asking for a supervisor, I was told someone would call me back. Some devices you may even be able to see what they are using the most. These things can add up and cause higher usage. Im CURRENTLY dealing with the SAME issue. We have never been anywhere near getting to the 1.2 TB limit ever. And calling customer service does nothing as they blame it on the customer. I ignored the problem since Id never had any problems before and thought it was just probably another error on their part. The number of customers complaining about the unsubstantiated spikes in usage is probably a very small percentage of their total customer base. Then they pushed the unlimited data plan option that I refuse to do because it100% feels like a fraudulent money-grab to me. Open Settings menu. That's about 100x our average usage over the past year. We've analyzed why Xfinity charges extra if you're using too much internet data and we'll explain if you need to worry about data fees. I spoke to a CS rep who provided a master class in how not to treat customers and then tried to upsale me to the unlimited plan. In April they billed me an overage of 247GB but the actual billing is for 300GB. Im even accumulating data usage with no internet connection. If it finds it, then yea that's what's chewing up your bandwidth. So it can cause iPhone using too much data. They insisted a new router would magically fix the issue, even going so far as to say if it didn't, they would give me a full refund. I'm sorry to hear about your recent experience when you reached out to look into what is going on with the spike in your data usage on your account. Chat was worthless. Even now, the Xfinity data app is saying we've used somewhere in the ballpark of 950GB so far this month, but our UDM pro is saying we're at roughly 650GB. Support iOS 14. Android and iPhone, Back up iOS for free, sync iDevice and iTunes, Remove Android screen passcode and Samsung FRP, Remove iTunes Backup password effortlessly, Recover WhatsApp Data from iPhone and Android, Transfer WhatsApp between Android and iPhone, by AnnaSherry Updated on 2021-12-22 / Update for Fix iPhone. I do want to see you get the answers you are seeking. @XfinityDanielC Hi, there. 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