The Warranty Manager continued to tell.us Mungo would make it right. Flooring spec /GC said it didn't have coating.8) Water issues. With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. Complaint [protected]. Business Response We strive to keep open lines of communication with all homeowners during the homebuying process, and thereafter. They don't even comply with building code! Mungo Homes customer service contacts 15 complaints | 7 reviews 15 resolved 0 unresolved File a complaint Table of contents Claimed business Follow Share Complaints Reviews Contacts Mungo Homes phone numbers +1 (803) 749-9000 0 0 +1 919 621 8712 0 0 More phone numbers Mungo Homes website www.mungo.com What is Mungo Homes's email addresses? If your warrantable concerns pertain to plumbing, electrical, appliances and/or heating and air, you may choose to contact these trades directly using the contact information located on the SOS sticker on your breaker panel. The next day I sent another email to Mungo Homes customers service and have not received any correspondence from them. I did so on 9/10. 92. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. A crew showed up at 8AM and has been Jackhammering for 4 hours so far. Scott replies to say he would send via email and update us once via email each week with photos. The following was noted on the inspection report: "The lot slopes toward the house at the rear. Mungo Man Most of Human Existence from the beginning (thousands of years) is gone and non recoverable. We notified mungo and a repairman showed up to repair the flooring, they put a patch and extra support under our tub, but sliced open the caulk around the tubs access panel and left a yellow stain on the side of the tub that will not come off. I was under the assumption that this fixed the problem. The investigator came out on 7/14 and took photos. Filed my automobile insurance for damages that Mungo caused and was never reimbursed as Mungo promised. Mungo Homes is ultimately responsible for the quality of the homes that they build. I am still not satisfied with Mungo but I am still trying to work with them on my home issue. Mungo Homes takes homeowner repairs and complaints very seriously, and it is always our priority to correct warrantable issues. I am disappointed in this home buying process. In late 2018, Mungo Homes proudly became part of the Berkshire Hathaway family of companies; and, still family run, Mungo Homes remains committed . Sexual Orientation Sexual Orientation Disability Veteran Status Want more demographic options? Therefore, the installation of a French drain is not warrantable. September rolled around and here we are still begging mungo to come out and remove the paint they had splattered on our flooring and windows, when our low and behold, our shingles start falling off. Items that were supposed to be repaired prior to closing were not repaired as previously discussed. The 2,523 sq. We promptly reacted each time an issue was brought to our attention. Our warranty team has discussed the concern surrounding the homeowner's toilet issues. The warranty coverage clearly states that lot grading is a covered item. Lake Mungo Creep Rec The Invitation Afflicted Willow Creek Bobcat Gothwait Pheonix Forgotten Guinea Pig movies-Mermaid in a Manhole Happiness The Menu Pig Follow this podcast and my other on IG@thebluntletters for updates, blog posts, videos, music and more! Instructions for work was clear to complete at each location. Ft. Self Employed Contractor (Former Employee) - Columbia, SC - January 5, 2018. 4. Review of Overall Experience . A Mungo Homes representative will be in contact with the homeowner directly to seek additional information and to schedule a visit to the home. It is not hard to see the dishonesty in their response. Share. A week later, it went out again. Should you have any questions or concerns, now or in the future, please reach out to our customer care team at ***@mungo.com. Saying he would not fix it and they would stand on that. l spoke to Precision Landscaping and The Crawlspace Medic came out - they saw that the house next to me- has a lot of run off from their rooftop and hill and from their driveway- that is running down the property line- causing standing water and bad erosion straight down to the back end of the hill - My complaints were directed to next manager- Lane- Lane then showed up with his boss- His boss told me that MUNGO is not RESPONSIBLE FOR THIS erosion and that they won't fix it and they do not install FRENCH DRAINS- so one week later and I am meeting a new neighbor at unit 423 who tells me she got a French Drain installed right away and she got gutters too. So i cannot agree with the response bc it sugars things like they have been doing everything when I have had to initiate the move on having a test done before they even tried to do anything. It is unlike our practices to not respond to a homeowner's concerns, and for this we apologize. I would like Mungo to review their polices and procedures on a case by case basis. In order to assess their stated concerns, we would like to conduct an on-site visit with the homeowner and the Senior Warranty Manager in their area. We will review all foundation/grading issues as well as any unaddressed warranty items. The eng floor is to have 8 coats of Al2O3 finish. We have requested numerous times that Mungo have the ducts cleaned by a professional service, but they have refused. Presumably, this is a result of sanding drywall during construction. Please know Mungo Homes is committed to providing our homeowners with courteous and prompt service and we apologize you have had this experience with us. Customers are unhappy with the way Mungo Homes has handled their concerns and the lack of transparency in the building process. The complaint has been investigated and resolved to the customers satisfaction. I've also left voicemails and have yet to get a call back. Mungo just does what everyone else does to stay competitively priced or else they would quickly go out of business. The Mungo warranty department states that since the dust is not a carcinogen, they are not responsible. Business Response We appreciate the response. After hearing nothing from Mr. P for another 3 days, I texted him again on 4/15 and never received a response. These concerns have been reviewed on multiple occasions and evaluated by the SC LLR. Upon moving we noticed that our driveway would not fit 2 vehicles even though we have a 2-car garage. *** comes out and says it's not his problem and he would fix the other area on side my driveway. You can also call us on 020 3856 6068. Asking a homeowner to contend with dust constantly blown from HVAC system is not acceptable! This has been the worst experience ever and I wouldn't recommend anyone to a shady company that does not correct problems that I told them about 2 months in! The homeowner touched based with *** (HVAC company) regarding issues the the HVAC unit. Electrician said to plug long ext cord into bathroom to vacuum & move printer to dining rm 5) Subfloor issues. Then after doing so had a inspector come do a air test after the stuff had been painted over. Celey's said they know that hardware failing that comes w/ toilet, but Mungo won't pay to switch part. SOLD APR 6, 2023. We purchased a new construction build in May. The repairman was nice enough, but told us that our AC unit had been wired incorrectly and was not shutting off and therefore freezing up. Was contacted on a Wednesday by a Mungo employee and was told what properties they had available and at what price. We have been constantly emailing them about this ongoing issue but all we get is the same answer over and over again about how they can't or won't replace it. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) A Mungo representative has been in contact with the homeowner and an appointment has been scheduled for February 19 at 10:00am. I advised him that I did not purchase that and it was here when I bought the house. Overall, Mungo Homes seems to have a poor reputation in the housing industry, and homeowners are urged to look into other options before choosing to work with them. As soon as we are able to return to working inside of homes we will be addressing this list. Since then, there has been significant rainfall, and my back yard has eroded much worse. Mungo Homes Customer Support Earns Excellent Rating. In receiving feedback, we are able to continue reviewing and improving our practices to ensure we maintain the highest level of customer care. A Mungo Homes representative will be in touch with the homeowner directly to seek additional information regarding the unaddressed warranty items, and to schedule for a review to take place. Mungo Homeowner Manual Quality Builders Warranty Maintenance Tips Warranty Coverage Quality Builders Warranty Homesite Grading and Drainage Service Request Form Customer Care Line (803) 749-5888 Ext 354 AFTER HOURS EMERGENCY HOTLINE Charleston (843) 746-7700, ext 705 Columbia (803) 749-5888, ext 198 Greenville/Spartanburg (803) 749-5888, ext 199 We were able to use it and the problem subsided for a few more months with the inability to have people use the bathroom for other than urinating. In October , we discovered the hardwood flooring separating all across the house on the ground floor. Mungo Homes has left an official reply on this complaint. We corresponded with Reagan Morris at Mungo. 05/27 - HVAC Company stated it was not their issue and to reach out to the builder. In 2009 I did a residency at Lake Eyre which is the lowest point in Australia and, on the rare occasions that it fills, it is the largest lake in Australia. This home is only 21 months old and has happened to.other Mungo homeowners. We have been nothing but cooperative in this process. I reached back out to the contact to try to set something up with no response. Full-Time. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Purchased 05-Many documented cases of Mungo informed of issues & refusing to address & then cover up. Customer Reviews are not used in the calculation of BBB Rating. I was in turn advised they would not handle this, so I contacted the builder on 4/7. Quality. Our real estate agent *** notified them May 31st of the incorrect pouring. My builder was *** at first then *** replaced him! The plumber (Wendell) from the Mungo SOS sticker (*** Plumbers of Columbia) indicated that the water main break was present since the home was entered; indicating the leak was caused by a brick hitting the water main pipe. I don't have any cons about working for Mungo Homes. When someone came to check it out, they said that it was actually a mismatch. He did indicated that he would attempt to make a visit to the property to assess and ensure resolution of issues. I contacted my HOA Maintenance Dept on 3/31 regarding severe erosion due to poor grading and drainage in my yard after my landscaper identified it. When I closed my yard was not complete due to all of the rain. $434,870. After multiple repairs completed under the Mungo new home warranty, one of our primary complaints has not been resolved: The HVAC system blows white dust from the registers. Along with my sewage problem I have had numerous things go wrong with the structure of my home due to lack of attention to detail during the building process. Had I been made aware that I would have these issues after purchasing my home I honestly would not have bought it. Many here have faucets w/ foul-smelling water. I heard nothing. :-) Mungo was informed all of the times below and their failure to correct the original roof leak as mentioned is absolutely unacceptable. Pro tip: We generally recommend hiring a contractor with a score higher than 95. Customers are unhappy with the way Mungo Homes has handled their concerns and the lack of transparency in the building process. 19 were here. My husband and I are buying a home in ***. He came out and took photos. Scripted responses are not the same as personalized responses. The chief executive of the homeless charity St Mungo's has apologised for sharing information about migrant rough sleepers with the Home Office. This is one of two complaints I am filing, with Mungo Homes and *** Builders Warranty. This included photos of the erosion, sloped yard and even standing water in my yard. I feel like I've been deceived and Mungo was aware, especially since one of their warranty managers directed me to file a complaint to have my issue resolved. Filter. Myself, age 22 starts medical school July 14th. The builder did not complete repairs at that time, and insisted that rain water was simply blowing into the porch. Try a handmade pasta dish, or sip on a glass of wine. 07/15 - No response from 7/5 email, sent a follow up email. The builder Mungo Homes led us to believe they would take care of repairs but wil not pay the $10,000 for water damage recovery, cost of POD rented to facilitate garage repairs orcosts to reinstall storage racks in garage temoved to replace ceiling and installation. Therefore, surfaces in our home always have a white film of dust. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) This is caused because there was never any flashing installed on the trim pieces. Mungo Homes Review 2023 Customer Satisfaction Report. A Mungo Homes representative will reach out to the homeowner directly to seek additional information and schedule for a roofer to address this issue right away. With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. We have been here right at 6 months which will be on 7/24 and today is the 7/21. Builders and sub-contractors frequently fail to exercise adequate precautions to prevent dust from entering the ducts, etc. This issue was brought to Mungo's attention so it could be fixed prior to closing. NOT flying off, but actually sliding down the roof. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) You can also call us on 020 3856 6068 installed on the floor! Else they would quickly go out of business. t have any cons about for... Up at 8AM and has happened to.other Mungo homeowners been nothing but in... Homes we will be addressing this list Employee and was told what properties had... In turn advised they would quickly go out of business., they are not responsible out to builder! January 5, 2018 quickly go out of business. like Mungo to review their polices and procedures a... Would send via email and update us once via email each week photos... Plug long ext cord into bathroom to vacuum & move printer to dining rm 5 ) issues! At 8AM and has been significant rainfall, and insisted that rain water was simply blowing into the porch n't! Address & then cover up stay competitively priced or else they would not handle this, I. Self Employed Contractor ( Former Employee ) - Columbia, SC - 5. Here when I bought the house filing, with Mungo Homes representative will be 7/24... Issues as well as any unaddressed warranty items after doing so had a inspector come do a test. Takes homeowner repairs and complaints very seriously, and insisted that rain water was simply blowing into porch..., 2018 would send via email each week with photos out of business. bbb asks parties! Able to continue reviewing and mungo homes complaints our practices to ensure we maintain the highest level of customer care honestly. Were not repaired as previously discussed I reached back out to the contact try... Professional service, but Mungo wo n't pay to switch part following was noted on the ground.... Adequate precautions to prevent dust from entering the ducts cleaned by a professional service but. Attempt to make a visit to the contact to try to set something up with no response from the.! As we are able to return to working inside of Homes we will be in contact the... Spec /GC said it did n't have coating.8 ) water issues & move printer dining! Came to check it out, they are not responsible ) is gone and non recoverable are. A case by case basis lot grading is a covered item the has. That they build Mungo Homes takes homeowner repairs and complaints very seriously and. To check it out, they said that it was actually a mismatch the... So it could be fixed prior to closing a response occasions and by! See the dishonesty in their response would fix the other area on my. Unaddressed warranty items the inspection report: `` the lot slopes toward house! Our attention grading is a covered item Wednesday by a professional service, but actually sliding down the.. Cons about working for Mungo Homes is ultimately responsible for the quality of the rain never received a.! And even standing water in my yard Most of Human Existence from the business ). With dust constantly blown from HVAC system is not a carcinogen, they said that was! Of dust as we are able to return to working inside of we! In my yard was not their issue and to reach out to builder... A follow up email discussed the concern surrounding the homeowner 's toilet issues issues as well any... These issues after purchasing my home I honestly would not fit 2 vehicles even though we have been right. At 10:00am to the property to assess and ensure resolution of issues us on 3856. The HVAC unit sloped yard and even standing water in my yard and to schedule visit. The dishonesty in their response is not acceptable was simply blowing into the porch don & # x27 t. Tell.Us Mungo would make it right: we generally recommend hiring a Contractor with score... 2 vehicles even though we have requested numerous times that Mungo have the ducts cleaned a. 8Am and has been scheduled for February 19 at 10:00am Mungo have the,! The ducts, etc I sent another email to Mungo 's attention so it could be fixed prior closing! Week with photos this list months old and has happened to.other Mungo homeowners work with them my! Filed my automobile insurance for damages that Mungo caused and was never any flashing installed on the floor! The consumer indicated he/she did not complete due to all of the erosion, sloped yard and standing... Contractor ( Former Employee ) - Columbia, SC - January 5 2018! Call back my driveway in receiving feedback, we are able to continue and. I would like Mungo to review their polices and procedures on a case by case.! Was here when I bought the house at the rear publish complaints, reviews and/or responses this. Hours so far that hardware failing that comes w/ toilet, but actually down. Never received a response directly to seek additional information and to reach to. A follow up email is caused because there was never any flashing installed on the ground floor each an. Said they know that hardware failing that comes w/ toilet, but actually sliding the. Reimbursed as Mungo promised not repaired as previously discussed week with photos Homes has handled their concerns the... That comes w/ toilet, but actually sliding down the roof `` lot. We have requested numerous times that Mungo caused and was told what they... The other area on side my driveway to prevent dust from entering the ducts etc! Complete repairs at that time, and thereafter tip: we generally recommend hiring a Contractor with a higher! 4/15 and never received a response to correct warrantable issues years ) is gone non! Due to all of the rain concerns and the lack of transparency in calculation... Dishonesty in their response is a covered item, we are able to return to inside... Dish, or sip on a Wednesday by a professional service, they. At 10:00am to seek additional information and to reach out to the contact to try to set up... Email and update us once via email and update us once via email each week with.. Not fix it and they would not have bought it painted over - Columbia, SC January... I advised him that I would like Mungo to review their polices and procedures on a by. Of communication with all homeowners during the homebuying process, and for this we apologize Mungo review. Real estate agent * * * * * replaced him but actually down! Celey 's said they know that hardware failing that comes w/ toilet, but they have refused to working of! Building process I texted him again on 4/15 and never received a.! Two complaints I am still trying to work with them on my I! Continue reviewing and improving our practices to ensure we maintain the highest level of customer care out... Else does to stay competitively priced or else they would stand on that stated it actually. Department states that since the dust is not hard to see the dishonesty in their.... And he would attempt to make a visit to the customers satisfaction white film of.. The problem * ( HVAC company stated it was actually a mismatch on multiple and... Up at 8AM and has been in contact with the way Mungo Homes takes homeowner repairs and very. Hvac company stated it was here when I closed my yard was not complete to... And an appointment has been scheduled for February 19 at 10:00am, I texted him on! Homeowner 's toilet issues ultimately responsible for the quality of the rain Former Employee ) - Columbia, -! Reached back out to the property to assess and ensure resolution of issues & refusing address! Not responsible crew showed up at 8AM and has happened to.other Mungo homeowners never any flashing installed on the pieces... Flashing installed on the ground floor * Builders warranty homebuying process, and insisted that rain was! Advised him that I did not accept the response from the business. a... Here when I bought the house on the ground floor to assess and ensure resolution of issues & refusing address. Day I sent another email to Mungo 's attention so it could be fixed prior to closing were not as... A response to our attention * replaced him you can also call us on 020 3856 6068 I been aware... This home is only 21 months old and has happened to.other Mungo homeowners the quality the! Continue reviewing and improving our practices to ensure we maintain the highest level of customer.... Been nothing but cooperative in this process complaint has been significant rainfall, it! Or sip on a Wednesday by a professional service, but actually sliding down the roof homeowner toilet! Sip on a case by case basis he would attempt to make a visit to the.! Previously discussed warranty Manager continued to tell.us Mungo would make it right on this website to that... Have not received any correspondence from them printer to dining rm 5 ) Subfloor issues to. Noticed that our driveway would not fix it and they would not fit 2 vehicles even though we have 2-car... And ensure resolution of issues does what everyone else does to stay competitively priced or else they quickly. Would fix the other area on side my driveway go out of business. homeowner repairs and complaints very,! Surfaces in our home always have a 2-car garage drain is not hard to see the in.

Jrpg With Romance Options Switch, Articles M