Over a week now and still dont have bolts. Technician indicated I needed a new cover but I questioned that was not the problem. I had been researching for weeks on what I wanted and found this gorgeous set at Ashley Home Store in Columbia, MO. They are most known for their selection of mattresses - specifically their Sealy mattresses (they are so comfortable). I Had To Send It Back 10 Times After The 10Th Time I Was Told To Take It And They Would Send Someone Out To Repair Any Damges. Every morning the mattress has slipped 2 to 3 inches to the side and off the foundation making it very precarious to just sit on the edge of the bed. Looking to actually give a crap and make my apartment look decent instead of like I just moved in though it's been over a year. You are spending your hard earned money and dont deserve to be treated any less than a customer ,any customer, that has the CHOICE to bless this establishment with their money. It arrived damaged, with the center chipping and broken. I have been literally lied to at least 6x. Todays feedback was you can cancel if you dont like our answer. Thank you, you have successfully subscribed to our newsletter! Now February 2022, one side table came, still waiting on a coffee table and side table. Our table was missing a leg, so they had to take it back. Two additional tables were delivered and both were also defective. Every time I called and asked for this person NO one knew who they were. High-design touches include curved track arms and gorgeous gray cushions covered in all-weather Nuvella fabric. Don't waste money on ext warranty unless you plan to spill wine on the fabric. I was greeted immediately and spoke to representative R. W. Evans for at least an hour about my office remodel, even shared information pertaining to my family's military status, we even shared multiple experiences. Cancelled deliveries, chipped furniture, missing pieces, arriving at the incorrect address (yes. with the same order). They delivered 4 chairs and not the table. DO NOT GO HERE. First of all they said you had 90 days to sleep on mattress if you didnt like it you could return it with money back. Discover audience acquisition strategies and reveal insights on browsing behavior for your entire industry with Similarweb's Research Intelligence Solution. Slumber Search is supported by readers. I filed a claim and FCP denied the claim saying it was normal wear and tear. Now I recheck and it's saying my delivery window is 1-5. I call and say we're missing the rest of the couch and the guy on the phone was confused too and said they'd give me a call back.. i didn't get a call back. I tried to cancel my order with the receptionist who explained that only a manager can cancel orders. The designs focus on creating beautiful, livable spaces with options for different lifestyles and budgets. It didnt make any difference. The other 3 were to be delivered by their own delivery service. I hate writing reviews, but this had to be written. EVER. Equally disappointed in the customer service as they simply said "noise is not covered under warranty". When contacting them they told us that this is how it comes from the manufacturer (is it not them?). Current employees tell me turnover is high. Update: it's 1/21, two months after placing my huge order. It was on back order then it came. She said we have a brick and mortar store, we have expenses to pay. What a flippant response. I immediately contacted Ashley's customer service regarding matter and was told that a technician would be sent to my home for repair. If anyone has any questions at all about shopping on Slumberlands website or shopping at Slumberland in store please feel free to reach out in the comments section at the end of the post. Pick up schedules should be done right and accommodated with the needs of the customers. Our sectional arrived as promised (date/time) but we had damage once it was in the house. I was so very excited. Many of La-Z-Boys complaints are due to supply chain delays and coordinating delivery times. So they told us our delivery would arrive on August 17 2019. This is just a display store. YES. My mother is 90 years and didn't want to make a fuss. Never going to buy them again and never going to recommend them to anyone. Then they escalated it to the manager and gave us new dates, that they missed again. It had lumbar support, but that just made the back pain even worse. When we ask to speak with management they alway say they are busy and will call us back. NEVER!!! I called and was then told that it would not be available until after September 30th. SO what they are doing is LYING on delivery dates because once they drop it? I received a call advising the date changed to November 20th. Ashley furniture and customer service are extremely poor! They came the next day after placing my order and everything was in good condition and they came in the delivery window promised. I found a recliner that wasn't in stock, but would arrive to warehouse on 2/14 & be delivered 2/16, so I purchased it..Once you agree to buy it, carefully read the invoice itemized list, there were a few add-ons that I caught, that were not mentioned, for example: when I walked in my 1st question was, how much is delivery? I weigh under 180 and my wife, under 150 punds. Just wish I had read your reviews before going in this place! However, one nightstand is missing (there were two in total). Living Room Sets. Beware what you buy and what you pay for. When I had questions, Maryanne was very attentive and helped answer my questions to make my decision. Copyright 2022 Consumers Unified LLC. It has really helped us build up our credit. Cookie Notice We are now at a lose for what to do. They refused to order another one also refused to come get it. Well the sticking is coming loose. He puts us on a great mattress and proceeds to talk so fast for the next 15 minutes detailing features and benefits I can't get in a word. One of them holds the cell phone that you have to sign while the lady is asking whether you have inspected the furniture which I thought I did until I noticed the chipping right after they left but I wasnt able to get to them because it was right around Christmas and the store wouldnt reopen until the following Monday or Tuesdlay, I recall. Disclosure: some of the links in this post are affiliate links. SO FRUSTRATING! If I am missing anything or if anything is damaged I will be returning everything for a refund and going with another store. Sort of like sleeping on a plastic tarp. We called the store to complain and Sami the salesperson who helped us said that we should have an old set to sleep on while they get us the rest of the bedroom (God knows when) , this salesperson is absolutely out of her mind to decide for us where and how to sleep at night . If I could give this "legit" business a 0 star I would. Coaster Fine Furniture seeks to strike a balance between quality and affordability when it comes to its pieces. Karen the new manager is a JEWEL She is so helpful and customer focussed. The pressure and negativity of the in-person shopping experience truly reminded me why on-line shopping is now the predominate form of retail, and it's the form we'll choose to pursue in our purchase from Ashley Furniture. We may earn revenue from the products available on this page and participate in affiliate programs. Ashley lied to me about the expected date of delivery at the time of sale, lied again 6 weeks later stating that the product left the factory and now refuses to issue a refund even though its internal records show that there is no pending order! THis is rediculous. I've been back and forth with the company for over a year now. WithiClean Fabric from La-Z-Boyyou can relax and stop worrying about stains. When I Got The Couch Finger Prints From Delivery Service I Asked Them To Put On Gloves Since The Couch Was Off Wife They Said No Would Not Even Help Me Place It. After all these shenanigans I requested that the furniture be returned with monetary reimbursement. She checks and says, "it looks like that isn't attached to your order, so I will attach it now". They were allowed an hour for delivery, according to my contract I signed, yet didn't attach the legs. It was a waste of time speaking to Frances as well because, she can't do anything! I will never go back to this location and corporate/management should really handle their employees/sales. Customers have better things to say about the pricier options with higher end materials, with some of the more budget-friendly offerings having complaints about durability and longevity. Total disregard for everything I experienced or was told. Within the three months a technician had to come and fix the padding on the foot rest and tighten the frame. Im not a heavy person or even a big person. Received a delivery text for 09/03/2019 and I texted back no to not confirm since I work a full time 9-5 job and I received a text saying it confirmed delivery anyways and no changes could be made! My husband ordered a couch late November and we were told it would be delvered on December 27. The sales person told me delivery was scheduled for Dec 19, in time for Christmas. Terrible service, sales people will do anything to sell with empty promises (such as, picking a bed for you that is "guaranteed" to be delivered asap), terrible customer support, and NO guarantee as you spend hundreds (including a hefty delivery and service fee). They are truly trying to strong arm me but I am not going to buy something when I know that eventually its going to fall apart. 3) He blatantly miscommunicated that the entire store was 50% off. Agreed they smell was horrible. The chair support is broken down. Keep In Mind I Was Told To Allow 10 - 14 Days From July 15, 2021. (2) The delivery process is a nightmare. I came to this location to test out their Sealy mattresses (and I ended up getting this one). Ashley also has a wide range of sets if youre looking for a one-stop shop for decorating. Fast forward to 4+ months later, my furniture was delivered. Oh, and if you do decide to file a credit card dispute, make sure you have all papers and keep all receipts because they will send you to collection agency. Out of everything you can buy for your home, a quality mattress is perhaps the most important thing you can get. We were told that this was doable. I had ordered a sofa set a month a ago and on the delivery day (5th December), they casually bring in only 10 items out of 14. Early 2020 the padding under the fabric of the non removable cushions started shifting and the sofas squeaked when reclining. During delivery, we noticed that the barstools were damaged. What a huge waste of time. I had to take a day off work. Beyond unacceptable. My husband and dad both go to the store with the part that is broken. Long story short, they lost a sale and we found another sectional elsewhere (that didn't come with tables). At this point I'm over how patient I've been. When they arrived, they got to work and asked where I wanted everything. I heartily recommend going to Ashley Home Store. No thanks. The delivery guy gives you all of the info on the phone along with what is wrong THEN you get on the phone to tell me I have to wait up to 48 hours to find out when it will get here?! They Received The Claim On 7/15 And Advised Us To Allow 10 - 14 Business Days For It To Be Processed; Today Is Only The 8Th Day. Worst $2,000.00 I ever spent. Supposedly a new order has been placed and I should get it in 7-10 days we shall see. Not customer service. Thankfully, the free design service at La-Z-Boy gives you complimentary access to a degreed interior designer in store. Make your policies convenient for your customers instead of for yourself. Sadly they didn't have them on the showroom floor; but worst off, they also do not offer color or fabric swatches. Bedroom Sets. They lie about everything. After having the sofa 1 1/2 months (not even 2 months) the creaking noise got worse and could then be heard if the armrest was used on the right side. Tried to call our sales person and got a store in Iowa, that sales person told us they would never sell us that mattress. Bad business all the way around! But yesterday they never took the payment! Yes, it's big and heavy. My phone was on and I did not receive any call from Ashley. The fabric on my Accent chair/Dericka/Gold arrived damaged and after filing a claim the SAME DAY OF ITS ARRIVAL and providing photos of the defects, the company response was "it was customer caused"!!! We had such a good experience at Ashley Home Store. He asks why. The hard way. We asked them to take the item, "we do not want it". They are happy to help take your money but once you walk out the door they couldn't care less about getting you what you paid for in the condition they advertised (I.e. Ive had to go to the doctors twice due to the extreme pain from back spasms, with this chair being over stuffed. My friend was looking for a bed with drawer's underneath and a mattress. So I said no thanks. Today 01/22/2020, delivery came as scheduled. Ashley cannot legally keep money for non-existent orders, yet it continues to refuse to issue a refund. And to top things off, I'm 8.5 months pregnant. Liars and very unprofessional. Found same one online from a different retailer for $200 cheaper. Then we notice 4 of the 6 arm rests of the sectional and recliners have their stuffing separating and the ottoman is collapsing, this is within 4-5 weeks of occasional use. After sales service is pathetic. The engineered wood is stable, millable and durable and takes paint well. Meantime, they are holding on to all of the money for at least 4 months! So we had to send it back. I have never experienced such awful customer service. We called in July and they said by July 21. The pros: Both name-brand and budget-friendly mattress brands offered. Everything was so rude. She said the store manager was trying to get in touch with the salesperson but he was being evasive. I was told I would receive the furniture in April 2021. The man even stated, "There's no way she can get these on herself". It looked like it would work perfectly in our bedroom. Buy your bedroom set somewhere else. Again not new in a box and already assembled. I went online to see if I could could order it again using my TOSHIBA lap top instead since they claim Ipad is an issue & paypal is an issue & they also claimed their internet at their company wasn't working that weekend.. for paypal orders! Well start sending you the news you need delivered straight to you. Costco and. I was told the 50% would come off the full price. This was comfortable for both of us. We're not going to do anything for you" Is there anything else that need to be said? Fortunately there is no damage to the veneer however all across the front above the draw the stain is missing. She told me yes. We received our order missing two table lamps which they delivered few a week later after going through hell to get them delivered to us. Our old sofa was bought second-hand in 2005 and was still more comfortable than the less than five-year-old set we got from Ashley. Now, my delivery guys worked SOOOOO hard all day. and now, they are saying it's August 1. Today, was promised that it would be here for sure TODAY. Wear and tear!!! Cancelation fee! The associate then came over and asked for our personal information. I had also bought a matching dresser with the bed and now I am stuck with both. very displeased and more than likely will not be coming back. Within two years, I purchased a recliner (not from Ashley) because the sofa was unusable. I am not buying anything from Ashley anymore. I had just moved into my new house and had all of the furniture (2 couches, washer and dryer, 2 refrigerators and a BABY GRAND PIANO) delivered through the very same doors by professional movers, which the Ashley men were not! First time was great no complaints this time what a freakin joke! Here's an idea. We called customer service because one of the pieces wasn't going to fit in our room and it took forever before someone answered. Defective items are replaced. 3. I thought to myself, I must let their headquarter know what is going on so I decided to call. We just purchased a coffee table that happened to be too big for out our room and other furniture, we thought no problem because we can return it since we did not use it and we just left the warehouse to pick it up. Now I have to take time off work to be home. Even though Consumer Affairs site says they offer 30 day returns, I was told NO RETURNS. very poor customer service by HQ anf local store. I had the most horrible purchase experience here and I really have to drop this to 1 star despite I hate to do so! No one contacted us to tell us we weren't gonna get our whole sectional . It never came into the house! This is some bullshit . Get Ashley HomeStore's Latest Online DealsUnlock The Coupons. The store provided the worst customer service experience I have ever dealt with. I purchased $500 for 5 years of insurance, only to be denied the use of insurance. Amazon has the warranty. THEY ARE THE WORST COMPANY EVER AND GBS INSURANCE COMPANY RIPS YOU OFF TOLD ME FOR MONTHS THEY WOULD COVER A TEAR IN MY COUCH NOW THEY REFUSE ,LYING TO PPL WAY TO EXSPENSIVE DONT BUY FROM THEM THEY RIP YOU OFF AND LIE TOO YOU. When it comes to your own comfort, your own body is the only North Star. Sad to say I'm disgusted with this whole experience. I walked in and a salesperson approached me and handed me a flier that said "everything in the store 50% off." If I had known the salesman put the wrong skew in (HE WAS OFF BY 1 DIGIT!!!!) They gave us a confirmation number 02283580. Here are some additional online resources you may like to check out: Wed be happy to help you bring your dreams to life at any ofour locationsin NC, SC, and GA. They were both super friendly and funny. I would definitely recommend to find them when you search for furniture. Still no couch. I received the desk as scheduled, however the hardware included, punctured 3 holes in my brand-new desk that were very visible in the front. The links in this place the pieces was n't going to recommend them to anyone are due to chain..., 2021 to the veneer however all across the front above the draw the stain is missing at the address. My decision for everything I experienced or was told body is the North! This had to come and fix the padding under the fabric of the money for non-existent,... To 1 star despite I hate writing reviews, but that just made back... 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