Fixing the problem of Alexa not working with your smart TV requires some trial and error, as different methods work for different situations. 672southmain: Select your Echo speaker and tap Settings. Reboot your Sengled bulbs. I have that issue with a TCP smartbulb, usually when trying to turn it up. Deliver books, apps to your device, Digital Purchases To fix this, use the Alexa app to group your devices together. Im Tristan Perry, the guy behind Smart Home Point. Steps to turn On/OFF the light using custom skill of alexa. If that works, try making the request again. Check your settings to make sure everything is set up the way you want. However, since around 7 PM CST on 12/13/16 I keep getting "*device* is not responding" when trying to turn them on or off through Alexa. Dave Johnson has been writing about tech since 1990. If this happens often, you might want to move the two devices further apart, or change the wake word on one of the devices so they don't get confused. Scroll down and tap Display, then scroll down to the brightness adjuster. If not, maybe try heading over to Alexa.amazon.com in a web browser. It's frustrating when a device based entirely on your voice commands, like any Amazon Echo, stops working. Was this information helpful? Alexa will turn lights off but not back on. Any other smart TV will not be compatible with the Alexa app, unless its built-in, such as with Samsung TVs. At the top right, tap the Plus sign and then choose Add Device from the pop-up menu. Update the Wi-Fi Settings for Your Echo Device. Reducing unwanted activations. If Alexa can't recognize the skill you're trying to get it to perform, it won't respond successfully. Tap Activity and then choose Voice History at the top of the page. You'll find the lights in the Smart Home section under Add Action. Please check its network connection andpower supply", My light bulb is working perfectly using both Yeelight app and Mi Home app, Scan this QR code to download the app now. Top Tip: If you have tried this and still dont get any luck, head over to Alexa.amazon.com on a web browser. I tried different variations Living Room on Turn on Living Room lamp etc and she keeps telling me it doesnt Living Room doesnt support that so idk. If a bug or malfunction occurs, this can cause a number of problems. Get help using and troubleshooting common issues with Echo Dot. If you have more than one Echo, you can also connect them together in a group. To do this, open the Alexa app and select Devices in the bottom right-hand corner. Restart the Alexa-enabled device. Your comment will be manually reviewed and approved by Tristan in less than a week. Can we create two different filesystems on a single partition? Try rephrasing so you refer to the device before what you want to do. There, you can see every listed device and group in a way that can be clearer than the Alexa app. It works flawlessly and I can live with it, but, I still find it odd though I came up with the idea when I noticed the switch worked when I called on my ST routines (with Alexa) that use that switch. Still does the same, a few things share that name, which did you want?, Got it to work had to rename the light in the Alexa app, then change it back Now working, name the light in the Alexa app, then change it back Now work. If a software update recently occurred, sometimes they reset or change settings you already had in place. To check this, youll need to go into your Alexa app. Thanks! You can also try this trick if the Bridge is on and theres no network connection. I feel so dumb lol. Learn more about Stack Overflow the company, and our products. That way you can say, "Alexa, turn on the lights", and any light you have will turn on. Check the most recent entry, and you might see Audio was not intended for this device. To do this, open the Alexa app and select Devices in the bottom right-hand corner. The only downside is that none of the product range is Zigbee compatible. Set Up Doesn't Work on Your Echo Device; Alexa Doesn't Understand or Respond to Your Request; Restart Your Alexa Enabled Device; Reset Your Echo Dot (3rd, 4th, or 5th Generations) Deregister Your Device; Green Light Won't Turn Off on Your Echo Device; Yellow Light Won't Turn Off on Your Echo Device Works for me, might work for you. While all those options might seem confusing, it doesn't matter which method you use (you can even combine multiple systems). If not, then delete it anyway and rerun discovery. You may even learn how to correct your pronunciation to avoid the problem in the future. You can buy smart bulbs, plug an ordinary lamp into a smart plug, or install a smart switch on your wall to control regular ceiling lights. At first, this workaround didn't work (Alexa would still say "My Tile doesn't support that . Rename the light and save your changes. And if you prefer to control "dumb" bulbs in your overhead lights, Lutron is one of several companies that makes Alexa-compatible switches you can install in your wall, replacing the old switch. You ask Alexa to do something, like turn on your smart light, change your smart lights color, or even turn on the TV. After all else fails, restart your Echo device by unplugging it and then plugging it back in. I dont know any way to fix it other than renaming your devices with a goofy code name like Pickle (Alexa turn on Pickle) and it works. Start the Alexa app on your mobile device and tap Devices at the bottom of the screen. Turn off Communications for specific Alexa devices. Whether its your smart light not changing color, or your TV not turning on its annoying. Our Amazon Echos no doubt do a lot of awesome things. This is no different than any other kind of computer device; just unplug it, wait about one minute, and then plug it back in again. If you have a group, a light, and a echo device all named "kitchen"). Restart the Alexa app, and your Echo as well to make sure everything is set. Get the Latest Tech News Delivered Every Day. Now unplug your Echo speaker or Alexa device and wait 30 seconds. Create an account to follow your favorite communities and start taking part in conversations. Echo Device Can't Connect to Wi-Fi During Setup. Read more. Turn off Drop In. This could be a microwave, other wireless devices, or even a baby monitor. . So why does this happen, and what can you do if it happens to you? Related Help Topics For example, if you add Hue bulbs to your Samsung SmartThings account, then you add the SmartThings Skill to Alexa, youll find that you get all of your Hue bulbs twice. To get back up and running, check to see if your internet or Wi-Fi is offline and troubleshoot your internet to get up and running again. If you're sure it is, the next step is to check your Alexa app (iOS, Android) on your smartphone to see if you can connect the device through there. If youre having trouble with your smart TV, Routines work here too. Wi-Fi and Bluetooth. At first, this workaround didn't work (Alexa would still say "My Tile doesn't support that"). You also need to make sure you're calling the skill by the correct name. Check the most recent entry, and you might see Audio could not be understood. At the top right, tap the . Have you tried removing the Alexa skill and re-adding it, or removing the lamp as a device and re-adding it? Select "Kasa Smart" and tap on "Continue". To do this, say "Alexa, check for software updates." Same response. Here are some common commands: If you install more than one light in a room, you can group them so a single command turns them on or off together. If it's cranked all the way up, lower it. It all started yesterday, whenever I asked Alexa to turn off the lights it would reply "a few things share that name" I headed to this subreddit and realized I wasn't the only one so I just waited thinking Amazon has screwed things up Tried again today and it was still not working, so I tried everything I could think of, removing the skill, resetting my Echo, renaming my lights, creating new groups All I get is "lights doesn't support that" or "Sorry, the device Light is not responding. If not, you may need to reach out to Tech Support. To create a new Routine, tap the + (plus sign) at the top right of the screen. If the Bluetooth device is displayed as a known device, but still refuses to pair, tell Alexa to forget it. Red. But yesterday, it started to work. Have there been any software, app, or firmware updates for your Echo, Alexa app, or the television? First, check the Philips Hue app to see if you have any lights that are listed as Unreachable. 1. Also, check your Wi-Fi connection. Echo Device Is Having Wi-Fi Issues. In the Alexa App, see if there is one that is named the same that is now disabled. rev2023.4.17.43393. Find the kind of Alexa device you want to add and follow the instructions to set it up for the first time. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. If all else fails, try restarting your Alexa then reset your device. If you do, youll want to follow this guide on how to fix Unreachable Philips Hue lights. If this is the first time this has happened, check your settings. For more details about Smart Home skills, see Understand Smart Home Skills.. For the list of languages that the ColorTemperatureController interface supports, see List of Alexa Interfaces and Supported . Youll specify the command (i.e. It may be time to reach out to Amazon, or in some cases, the manufacturer of the smart device youre trying to control. Here are some common problems with Amazon Alexa and how you can fix them. First off, you need to be trying to control a Fire TV. Uninstall and reinstall the device manufacturer's app. This has been known to happen, and youll know as soon as you open the group if this is the case because the light simply wont show up. So in the meantime Im naming my wifes light, Star light and mine Moon light I dont expect a fix overnight, or for Alexa to tell me its okay the give a device a persons name well except for Alexa. If your speaker lives in a specific room, name it after that room. Asking for help, clarification, or responding to other answers. Learn how the long-coming and inevitable shift to electric impacts you. This will take you to a screen that shows which Echos are linked to which TVs. Now, when I try it, Alexa says "My Tile doesn't support that". Next, is your Echo linked to the right television? After that, set up your device again. They can go on or off at a certain time of day, when a different device activates (for example, when you unlock your smart lock front door), or when your mobile phone leaves or arrives. Usually, your device will start displaying an orange ring light when the Wi-Fi is not working properly. Sometimes having a Routine in place bypasses any errors that your Echo may throw at you. We'll highlight some common issues with Amazon's assistant and how you can fix each one. Alexa is a little strange in how it brings in lights from your Hue account. The Skills allow your smart devices to work with Alexa seamlessly. Well, it is until you find out that Alexa wont play ball and the control has stopped working. You may need to reboot your Echo by unplugging it, then plugging it in again. All you need to do here is hit the Edit button and actually add the light to the group from your devices. Wyze Cam: Can You Easily Fast Forward/Rewind? If you have any questions, feedback or suggestions about this article, please leave a comment below. Finally, it might be a genuine bug with the Alexa platform which they will hopefully fix soon. Check out our guide to learn how Alexa skills can be enabled in multiple ways. Amazon's Alexa virtual assistant that makes every Echo speaker and display a handy smart home appliance. Don't take it personally, it could be that Alexa isn't used to your voice yet. Tired of the errors you get from your Amazon Echo? If this occurs, youll have to set them up again. While it doesnt work with all Zigbee devices, it does work with Philips Hue. decide to disconnect themselves or unpair themselves from their respective apps, and in turn, Alexa. Make sure all other possibilities are tested before performing a reset because your customized settings will be wiped away. One of the most common errors Echo users face is the dreaded [Name of device] doesnt support that error. It's either that or Alexa is malfunctioning. All three lights at the top of the Bridge should be on. If that doesn't work, reset the Alexa and plug and start over. 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And group in a web browser n't matter which method you use ( you can see every listed device tap. ; ) Alexa then reset your device will start displaying an orange ring when... Echo device can & # x27 ; t work, reset the Alexa app, a! Software, app, unless its alexa light doesn't support that, such as with Samsung TVs error, different!