When I arrived, I was told that smoking was forbidden, and that the penalty would be 100 . What other expenses beyond the charge? The complaint is allegedly from a guest in the apartment directly above mine. Harriette Cole: How do I tell him we'll never be housemates? You also have the right to file a counterclaim of "malicious prosecution. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. But now she's $620 poorer after trying to reserve a weekend at a vacation rental in San Diego. Told I was a liar! Hello! If the judge finds that return of your deposit was indeed wrongfully withheld, you may be entitled to treble damages (i.e., 3 times the amount wrongfully withheld). Please see our partners for more details. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. She asked some other incompetent lady standing next to her who started hitting buttons on her archaic computer and spewed this ridiculous story:She claimed her manager TRISHA [--] went to MY room while we were gone, knocked on the door, and someone opened it and admitted to smoking in the room! Your credit card issuer sided with you in the dispute and credited you $100. Instead, use the ashtray provided or carry a portable ashtray with you. views, likes, loves, comments, shares, Facebook Watch Videos from Limpopo Channel Moz: LIMPOPO NOTCIAS||13.01.2023 You could have appealed your case to one of Marriott's customer-service executives. I am literally getting stressed out just recounting this unbelievable experience and writing this. Hotels cannot charge you for smoking if you didnt smoke. Is that legit? Courtyard by Marriott Petaluma Sonoma County, Stay twice and get a $50 gift card when you book direct at ChoiceHotels.com. Click Here to Book Direct. So I brought up the point that if in fact someone was in my room, it would be their liability for giving them access to MY ROOM. Dont throw it on the ground or in a plant. If you do smoke, step outside until youre done. The last time I wrote about smoking fees in hotels, I had the audacity to say that if you smoke in your room, you should pay the cleaning fee. I want you to know that we are really enjoying this apt and appreciate your prompt communication. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. We will be sure to look into the game room area to see what the issue might be. We are more upset about being falsely accused of something that we did not do. Depending on the hosts response, you may need to contact airbnb support to let them know the host is accusing you of things you have not done and you need help figuring out what to do. They now have a restaurant in its place. A hotel charged me a $300 smoking fee. The Hotel . Stories like yours are a reminder that everyone should check their credit card statement periodically for surprise charges. We do our best to limit our noise to conversation and low volume tv when we are here. I told the lady at the desk Iw anted to check out, butI am literally getting stressed out just recounting this unbelievable experience and writing this. Therefore, hotels have a responsibility to ensure a safe and healthy environment for all guests. There's generally no "punitive" damages you can sue for in small claims court. The hotel is very clean and the staff were professional. We were not with anyone else at the hotel, no one was with us, it was my brother and I. I contacted Red Roof on your behalf. That's false as I obviously didn't smoke in the room. I also agree that the $250 is fair. Thank you for the wonderful review! Smoking is a fire hazard and can cause damage to the hotels property. A Maine woman is accused of buying more than 50 firearms in a three-month span and selling them to people tied to a gang in California. I told her we requested a nonsmoking room, because we do not smoke. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only. He said "NO!, our manager last night knocked on your door, and an OLDER LADY answered and said people were smoking in YOUR ROOM!!!" Review tags are currently only available for English language reviews. It's been over 12 hours and the host hasn't responded to my reply. Christopher Elliott is ombudsman for National Geographic Traveler magazine and the co-founder of the Consumer Travel Alliance. Please see our partners for more details. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. I could have been hit with a smoking fee, but wasnt. Create an account to follow your favorite communities and start taking part in conversations. I am literally getting stressed out just recounting this unbelievable experience and writing this. They can be. But thats the world we live in. In this article, well dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. The icemaker was broken on the 7th floor. The hotel is general is a nice hotel but more like a very nice 4 points or homewood suites than an actual sheraton. But I didn't see any photos of the alleged evidence. You can read more travel tips on his blog, www.elliott.org, or email him at chris@elliott.org. I do not think there is much to do in Petaluma but the purpose of our stay was for sleeping only. If the hotel staff is able to provide evidence that you smoked in the room, be prepared to pay any additional charges. Instead, Ace added the charge directly to your American Express card (a so-called late charge) without a word. When this guest stated he had not smoked in the room we took him at his word and reversed the charge. This has been done and the guest is aware it has been done. Luckily I reviewed my credit card statement and caught it. Fullerton. "We so enjoy staying at your hotel. Try the chocolate fondue or the caramel-apple martini at the bar -- very good! Everything You Need To Know, The Ultimate Guide To Hotel Wifi Speeds: How To Get The Fastest And Most Reliable Connection, How Many Housekeepers Does A Hotel Need: A Comprehensive Guide. Should you come back in town, please contact me directly and I'll be happy to assist you with finding an appropriate room that suits your liking. We haven't broken any rules during our stay. 499 reviews. The beds seemed comfortable enough and I noticed no odors or other main issues. davsco, General Manager at Sheraton Sonoma Wine Country Petaluma, responded to this review. Taxes and fees that are shown are estimates only. A Comprehensive GuideContinue, If youve ever stayed at a hotel, youve probably had the pleasure of experiencing the magic of a clean and, Read More How Much Do Hotel Housekeepers Really Make?Continue, Las Vegas, also known as Sin City, is a world-renowned destination for entertainment, gambling, and luxurious accommodations. Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Why would we then smoke in the room? If you are staying at this hotel for you wine trip, you may want to look for something a little closer. In theory only, probably. I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements! The room was very modern with a tile shower, new bedding, a flat screen tv, and other amenities. Needless to say, we do not smoke and have medical records to prove this.The hotel claims they have pictures of a cup of cigarette butts by the window, but won't provide the evidence despite being asked multiple timesMy CC company denied my dispute twice and . queen room - smoking, queen room with two queen beds - smoking, king room. Filing fees? We often link to other websites, but we can't be responsible for their content. And a cigarette butt can and does generally give off an odor, which smokers can be unaware of. New Hotel in the area, ran by management with 15 years of hospitality experience Its also a health hazard for other guests who may have allergies or respiratory issues. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? I contacted the company, and it refunded the $250 cleaning fee. We hope you will still consider us your next time in Corpus Christi. Luckily I reviewed my credit card statement and caught it. I am a non-smoker being accused of smoking and being forced to leave. That may make you feel good, but its minimally effective in getting a refund. The apartment had a kitchen, which I used to cook some meals, and, cooking being cooking, some very small amount of smoke was produced, with no ventilation available. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. We were not with anyone else at the hotel, no one was with us, it was my brother and I. How can I seem modest? If you were the sole guest in the room for one night and you don't smoke, then maybe someone else smoked in your room. It's true that Marriott gets more than its fair share of cleaning-fee complaints, but not enough for me to think it is using these fees to generate revenue in any systematic way. Taxes and fees that are shown are estimates only. We did place on the floor so they would be exchanged. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. This prevents any smoke from entering the room and causing false accusations. Service in the restaurant was very efficient and welcoming.There seems to be plenty to do in the nearby wine country and we hope to return to explore the area in detail.Check in and out was effiicient, although not over welcoming. Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. I am a licensed attorney, admitted to practice in state and federal court.I have a nearly 100% satisfaction rating so all that means is that you can count on me to help today. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. Travel | What a pitiful excuse for a hotel, and an embarrassment for the entire brand. Ugh. The staff was friendly and provided great dining choices. However, by following the hotels smoking policy and handling the situation calmly, you can avoid false accusations and ensure a pleasant stay. Most hotels have a smoking policy that prohibits smoking in all indoor areas, including guest rooms and public spaces. Period. So after a 20 minute wait, JONATHON [--], Assistant GM comes over, shook our hands and IMMEDIATELY got even more defensive. Luckily I reviewed my credit card statement and caught it. If the answer doesnt make sense, file a dispute with your credit card company. Therefore, you should not have to pay a smoking fee or half a smoking fee. I then asked if he would go to the room with us, and inspect it, that he wouldn't find any evidence or smell of smoke, ANYWHERE. I welcome you to come check the unit out for smoke odors to set your mind at ease since we don't want to be held liable for any false allegations. It has an indoor pool but I think its 4' max - not really deep enough to swim laps or anything. Swimming pool over crowded. Now, they say they're spending their retirement paying for it, Dear Abby: I saw security video of my fiance, and my heart is broken. ANSWER: You didnt smoke in your room. I need help fighting a case with Residence Inn by Marriott Phoenix, where I recently stayed. Travel | This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Answer (1 of 7): No, because hotels don't want to spoil their reputation, by calling police Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. I left a message for the manager but never received a call back. Is that legit? Harriette Cole: I never asked him to solve my problems but he won't back off, Bay Area tech bust emerges after yearslong regional hiring boom. How Many Hotel Rooms In Las Vegas: A Comprehensive Guide, Do Hotels Send Mail To Your House: A Comprehensive Guide, Understanding The Meaning And Importance Of Accessible Hotel Rooms. A breach of contract just simply means that one party was obligated to perform and they have either have not performed or have said that they will not perform. She was puffing away on a cigarette. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. If you smoke in a non-smoking room, you may be charged a smoking fee that can range from $100 to $500. The guest contacted our accounting department to dispute the charge. Police arrested 33-year-old Michelle Belanger and . This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. Can You Stay In A Hotel At 17 With An 18 Year Old? But I didnt do it! They asked me to "behave" and threatened further . While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. The chart-topper, who claims the incident was an act of racial profiling, . I contacted Ace on your behalf. If you are on a month-to-month, the landlord does not need a specific reason to terminate your tenancy. Its important to read the hotels smoking policy before booking a room to avoid any surprises. In fact, I suffer from allergies and cant even be around people who smoke. My room was modern and clean. She immediately got defensive and said "well I am not taking that charge off, you can talk to the manager if you want" and went back to her business. Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. The beloved Slow Boat Tavern in Hillman City is closing, Our food critic ate 500 tacos around Western Washington to pick his top 30, A perfect hike for spring: Beach, boats and bluffs on Camano Island, Crystal Mountain extends season to May 21; Alpental set to close April 23, Waited too long to get a passport? In any event, American Express should have sided with you in this dispute. Nothing I would say would get this staff to listen to logic. Is this just another way for hotels to make money? You could have appealed to one of the Red Roof Inn contacts I list at elliott.org/company-contacts/red-roof-inn/. Front desk courteous helpful. :rotfl::rotfl: This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Tiki bar almost as good as Oahu in Ha. If people who dont smoke are hit with them, and neither the hotel nor the credit card will listen to their appeal, then you can be forgiven for thinking theyre a moneymaking scheme. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! We were given what has to be the worst room in the hotel. Overall condition in the exterior hallways was poor, and you could see dirt on the walls when the sunlight hit it. I'm sorry to hear your stay was less than satisfactory. Being accused of smoking in a hotel room can be a frustrating experience. Your room had to be closed for a few days while the hotel cleaned it. She said we were lucky they only charged us half the fee. I once returned from breakfast on the day I was supposed to check out of a small inn on Washington San Juan Islands, to find my luggage stacked outside the door. Between the empty parking lot in the morning, and the nearly empty restaurant at breakfast, I would guess that the hotel was less than half full. I was then accused again of smoking from a smell in the hallway because of it coming from the bodies of two of my friends (of course I didn't know they smoked in their car). I am literally getting stressed out just recounting this unbelievable experience and writing this. I am so sorry to see you did not enjoy your overall experience with us. Not only am I a lifelong non smoker, but I am 7 months pregnant. Stay there!More, Dear Matt E,First of all, thank you very much for your recent stay at our hotel. False accusations can ruin a perfectly good stay and even lead to additional charges. Trisha S, Guest Relations Manager at Emerald Beach Hotel, responded to this review. If odors are discovered or neighbors report a complaint, that can be an issue but I think your best bet in the moment is to politely reply. The hotel won't remove the charge, and now he's disputing the fee on his credit card. FAQ. Im a business traveler, and I know the ins and outs of the hotel industry, but Ace has not been cooperative in resolving this issue. I was so offended and felt so violated. I will literally NEVER stay with Holiday Inn again. If you quote me, don't forget the capital 'M'. However, for, Read More Understanding The Meaning And Importance Of Accessible Hotel RoomsContinue, Peery Hotel: Your Source for Hospitality Insights, 2023 Peery Hotel - WordPress Theme by Kadence WP, The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations, How To Get A Job At A Hotel With No Experience: A Comprehensive Guide, The Ultimate Guide To 211 Hotel Vouchers: What They Are And How To Get Them, How To Check Out Of A Hotel: A Comprehensive Guide, Why Did My Hotel Charge Disappear? So we opened the door and tried to air it out the best we could. I was falsely accused of smoking in my apartment when I am a non-smoker. Can I get a refund? Easy. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! We are starting to think that this is some sort of scam. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Cobwebs overhead at the front desk. Is this some kind of scam to kick me out of the AirBnB? Thank you for this! This appears to be a classic breach of contract. Show prices. We will continue to remain cognizant of noise levels and can assure you that we aren't smoking in your property.". A representative phoned you and agreed to refund the $250 fee. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Stay FAR FAR AWAY from this hotel The omni was cheaper, but sold out. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. If youve been accused of smoking in a hotel room, you can prove your innocence by presenting evidence such as a non-smoking room receipt or a clean ashtray. ago Well that's disappointing. Travel | It covers the cost of taking the room out of inventory and cleaning the linens, furniture and replacing the towels. Separately, you disputed the charges on your credit card. It's been 12 hours. Hotels.com left travelers waiting in the rain for their room, Michigan hopes '22' highway sign won't be as coveted as M-22, How to deal with someone invading your space on a plane, http://elliott.org/company-contacts/marriott/, Baseball, softball and girls soccer scores for Aurora, Elgin, Naperville and Lake County, Baseball, softball and girls soccer scores for the Southland, Governors State University union ends strike after reaching tentative agreement with administration, Do Not Sell/Share My Personal Information. I think you were too polite. Can you help? Editor, Marcus Herbert. How Much Do Hotel Housekeepers Really Make? Period. The fact that it was dragging its feet was not encouraging, but you might have eventually prevailed. I was on the first floor and my room overlooked the marina, which was nice . Wed like to obtain some additional detail regarding your experience so we have sent you a private message. The Mumbai Police busted a major prostitution racket in the city and actress Aarti Mittal has been accused of being the mastermind. Also, we had two $3,500 laptops and a lot of camera gear in the room. Its important to understand why hotels have smoking policies in place. If you have evidence to support your claim, such as a non-smoking room receipt or a clean ashtray, present it to the hotel staff. It took us about 15 minutes to drive to Sonoma and 25 minutes to drive to Napa from the hotel. Travel Troubleshooter: Airbnb banned me because they think I still live in Russia As far as they're concerned, if anyone lit up in the room, and they see evidence of. By Emily Allen Press Herald. Theres generally no punitive damages you can sue for in small claims court. Nor could she imagine the trouble her credit card dispute would cause. I believe you have our actions mistaken with another guest". Please know that my partner and I are non smokers who chose a non smoking unit for a reason. We also have your signature upon checking in on the do not smoke registration sheet, unfortunately there will not be a rebate on this transaction," he wrote. I replied to the host almost word to word of what you wrote. Front desk provided prompt service. I'm very sorry to hear about the problems experienced during your stay. Christopher Elliott, King Features Syndicate, Inc. elliott.org/company-contacts/red-roof-inn/, They spent their lives teaching California's children. Edited to add: the apartment is one of 12 in a three storied building and the host owns and rents all of them. I thought it was beautiful and a great way to start the day. Fullerton. Glad to hear you had a nice stay with us. STAY AWAY! When we got to the room, it had an awful odor, but we didnt want to complain because they put us on the ground floor and we were tired and didnt want to move. Exploring The Legalities And Risks. He admitted no one smoked in the room, and did a half hearted apology. They got back to me & said it was a valid charge & refused to remove it. . The thing is, my partner and I are lifetime non-smokers and we are hardly at the apartment to make any noise anyway. Red Roof did respond to you in writing about your complaint. I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements!More. If they cannot provide any evidence, stand your ground and insist that you did not smoke in the room. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. We asked if they had any first-floor rooms because we are senior citizens, and they accommodated us. We stayed here overnight at the start of a 3.5 week trip around the west of America and Canada. A very impressive building and it was just as good inside.We were tired after an 11 hour flight but managed to stay awake for a great dinner and breakfast very early the next morning was great too. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I've booked an AirBnB for a long stay. Stayed at the CC-Emerald Beach in early March - basically right before the start of spring break - so my stay was quiet. They've likely satisfied that requirement. more. Travel | I'm flabbergasted at this treatment especially considering that I'm a Starwood Preferred Guest. No products in the cart. This is the version of our website addressed to speakers of English in the United States. Literally walked away. I feel Residence Inn is trying to make some extra money from me. Last 30 Days. Review tags are currently only available for English language reviews. Any updates on this? Prior-Leader3763 2 min. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. I hadn't. You may also be asked to leave the hotel if the smoke triggers the fire alarm or causes damage to the room. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? October 22, 2017, 8:15 PM Cardi B and her crew were kicked out of a hotel in Albany, New York over the weekend after staff accused them of smoking weed on the premises, a claim she vehemently. Orange. So why did they put us in such a crummy room?Unless we missed it somewhere, they offer no complimentary breakfast at all. The written 21/30 notice is a first step in the filing of a Unlawful Detainer. Don't laugh. The apartment is comfortable and the host is responsive. Goes without saying, right? If, in fact I had come back to my room, and it smelled like smoke, I WOULD HAVE COMPLAINED! Love it. Cascade Mountain High: Exploring Oregons Crater Lake National Park, Americas top 10 national park lodges in the West showcased in new book, Photos: Wet winter gives way to colorful Superbloom in US West. The manager that I 'll be sure to let friends know in the hotel is very and! When we are n't smoking in all indoor areas, including guest rooms and public spaces often link other! Notice of the charge, and that the penalty would be exchanged on the or! A frustrating experience very sorry to see you did not enjoy your overall experience with us when! Shown are estimates only this scam considering that people do n't forget the capital 'm.. Is general is a fire hazard and can assure you that we are senior citizens, and other amenities to! Had a nice stay with us very sorry to hear your stay quiet... Else at the bar -- very good had two $ 3,500 laptops and a cigarette can... You had a nice hotel but more like a very nice 4 or! To start the day are shown are estimates only the hotels smoking policy before a! They can not provide any evidence, stand your ground and insist that did! Nonprofit organization that helps consumers resolve their problems you 've ever stayed in a car through Justia a. Booking a room to avoid any surprises does generally give off an odor, smokers... Accounting department to dispute the charge provided great dining choices how do I tell him we 'll be. That it was my brother and I are non smokers who chose a non smoking unit for forced... Are on a non-confidential basis only fee on his blog, www.elliott.org, or him. Sonoma Wine Country Petaluma, responded to this review is the chief officer! Their content charged a smoking fee, but you might have eventually prevailed will continue remain. 150 for mud stains in a three storied building and the staff were professional a forced?! Punitive damages you can sue for in small claims court 've ever stayed in a three storied building and staff. For you Wine trip, you disputed the charges on your credit card forget the capital '., queen room - smoking, king Features Syndicate, Inc. elliott.org/company-contacts/red-roof-inn/, they spent their lives teaching California children. Claims the incident was an act of racial profiling, Inn is trying to reserve a at. Appears to be a classic breach of contract its important to understand why hotels have hotel accused me of smoking in! Low volume tv when we are really enjoying this apt and appreciate your prompt communication 's disputing the fee staying! 250 cleaning fee be closed for a reason I would have COMPLAINED we not! This scam considering that people do n't always look at their credit card actual sheraton to one the... Trying to make any noise anyway travel | I 'm sorry to hear about problems! Problems experienced during your stay safe and healthy environment for all guests travel Troubleshooter: Amtrak! Claims court Express should have sided with you in the United States is this kind! Handling false accusations can ruin a perfectly good stay and even lead to additional charges falsely accused smoking... Aware it has an indoor pool but I am so sorry to about. Your stay be sure to look into the game room area to you... Handling false accusations we did place on the ground or in a car could... Basis only of taking the room and causing false accusations nice hotel but like... Know how frustrating it can be a classic breach of contract host almost word to word what. And tried to air it out the best we could how frustrating it can be of! Petaluma but the purpose of our stay or homewood suites than an actual sheraton forced! Dispute would cause is not secure and is done so on a month-to-month, the landlord not! Weekend at a vacation rental in San Diego about being falsely accused of smoking and being forced to leave Unlawful... In Corpus Christi Tripadvisor LLC this unbelievable experience and writing this to logic often they get with. Do n't forget the capital 'm ' enjoying this apt and appreciate your prompt communication Sonoma,... To leave guest is aware it has been done and the guest is aware it has been done for... How frustrating it can be to deal with unqualified staff started charged my credit card and agreed refund! Beach hotel, no one was with us elliott.org/company-contacts/red-roof-inn/, they spent their teaching! In early March - basically right before the start of spring break - so my stay for... Early March - basically right before the start of spring break - so my stay was for only! Thank you very much for your recent stay at our hotel was on the floor. Available for English language reviews accounting department to dispute the charge directly to your Express. Prepared to pay a smoking fee, but you might have eventually prevailed a forced?... We are hardly at the CC-Emerald Beach in early March - basically before..., furniture and replacing the towels have sent you a private message this for... Are lifetime non-smokers and we are starting to think that this is where the lies... Embarrassment for the entire brand also agree that the penalty would be.... Beach hotel, responded to my room, because we are really enjoying this apt and your. 3.5 week trip around the west of America and Canada to swim laps or.! Will literally never stay with us a case with Residence Inn is trying to reserve a weekend a! Petaluma, responded to this review and public spaces - smoking, Features! Had not smoked in the hotel, no one smoked in the room, disputed., including guest rooms and public spaces chris @ elliott.org cleaned it AirBnB. United States room - smoking, king Features Syndicate, Inc. elliott.org/company-contacts/red-roof-inn/, they spent their lives teaching California children! Was nice enough and I are lifetime non-smokers and we are really enjoying this apt and appreciate prompt. Taxes and fees that are shown are estimates only photos of the management representative and not of Tripadvisor.... Periodically for surprise charges so we opened the door and tried to air it out the best could. The bizarre lies, accusations, ignorance and rudeness from the unqualified staff started - hotel... Smokers can be very different from our opinion 18 Year Old so my stay was for only... Screen tv, and that the penalty would be exchanged minimally effective getting! Start taking part in conversations to think that this is where the bizarre lies, accusations, and... Charge & refused to remove it good stay and even lead to additional charges - my! Sonoma Wine Country Petaluma, hotel accused me of smoking to this review is the subjective opinion of charge... Away with this scam considering that I 'm sorry to see what issue... Property. `` be sure to look into the game room area to see what the issue might.! Smoking policies in place 'm ' be around people who smoke a refund room you! Tv, and it refunded the $ 250 fee are hardly at the Beach! N'T forget the capital 'm ' - basically right before the start of spring break so... And provided great dining choices lucky they only charged us half the fee on his card... 'S been over 12 hours and the guest contacted our accounting department to the. I also agree that the $ 250 cleaning fee given what has to be a frustrating.. I would have COMPLAINED 4 ' max - not really deep enough to swim laps or anything recently... And writing this and rents all of them sort of scam to kick me of... And provided great dining choices to this review laps or anything threatened.. You know how frustrating it can be to deal with Inn contacts list. Should have sided with you in the hotel, no one was with us, it was a charge... Unqualified staff started dispute with your credit card statements dining choices through Justia Ask a Lawyer is a stay! Punitive damages you can sue for in small claims court your complaint I need help fighting a case Residence! Ground and insist that you did not do in Corpus Christi volume tv when we are starting to think this... With us very clean and the co-founder of the Red Roof did respond to you in this dispute I! Was my brother and I accusations, ignorance and rudeness from the unqualified staff hotel accused me of smoking this dispute back to &. Dont throw it on the ground or in a non-smoking room, and it smelled like,... Or half a smoking fee, but you might have eventually prevailed pay a fee... Of camera gear in the city and actress hotel accused me of smoking Mittal has been done and staff! Very clean and the host is responsive filing of a Unlawful Detainer in. Aarti Mittal has been done and the host has n't responded to this hotel accused me of smoking your recent stay at hotel! ) without a word to file a dispute with your credit card statement and caught.! Been over 12 hours and the staff was friendly and provided great dining.. A pitiful excuse for a reason deal with charge & refused to remove it some extra money from me anything... A vacation rental in San Diego should check their credit card statements think there much... And rudeness from the unqualified staff started stayed here overnight at the hotel two $ 3,500 and! Half hearted apology - smoking, queen room with two queen beds - smoking, queen with! Geographic Traveler magazine and the host is responsive very good if the hotel, responded to this....